We live in an age when fraud and scams are rife. That means no financial institution is a 100 per cent safe home for your money.
Even large firms can get into trouble and leave customers waiting to get their money back, or in the worst cases not knowing if they will. The number of fraud cases in the UK rose by 17 per cent to 2.1mn in the first half of 2025, according to UK Finance. Developments in artificial intelligence (AI) raise the prospect of further increases in future.
Losing money in any scenario is horrible. It’s particularly scary if you need it to fund your retirement or to buy a home.
But there’s no reason to lose sleep if you take sensible steps to protect your money and know the institutions that can help you. The regulator and industry provide safety nets to help you get your money back and advice on ways to protect yourself from the scammers.
The Financial Services Compensation Scheme (FSCS) steps in to pay compensation if a regulated financial firm is no longer trading and cannot pay a claim. FSCS protection covers money held in bank, building society and credit union accounts. The FSCS also protects pensions, financial advice, insurance, investments, mortgage advice and arranging, debt management and funeral plans.
The body is financed by a levy on UK financial services firms that are authorised by the Financial Conduct Authority, although it is an independent organisation. Its service is free to customers, with claims made online.
The FSCS is aware that consumer confidence relies on its readiness to respond quickly when firms fail, so it is trying to simplify its processes to speed up claims and payments. It also proactively pursues recoveries of money from firms.
While FSCS protection limits (see below) were raised this December, for wealthy savers and investors, the limits may in some circumstances still feel insufficient. Meanwhile, each type of financial product has different protections attached to it and claims are only paid if certain requirements are met. So it’s important to know the service’s scope and limitations.
Bank protection
Cash should be a safe home for your money, but there are examples in living memory when it wasn’t. Take the collapse of UK bank Northern Rock in 2008 during the financial crisis due to its risky lending model. The government took the bank into public ownership, while several other UK banks faced collapse or required government intervention. The FSCS subsequently increased its compensation limits in response.
Today, if you hold money with a UK-authorised bank, building society or credit union that fails, the FCSC will automatically compensate you up to £120,000 of cash savings per eligible person, per bank, building society or credit union. Joint accounts are eligible for FSCS protection up to the same limit of £120,000 per eligible person.
The exception is NS&I, which is state-owned, meaning customers’ savings are guaranteed by the UK government, with no upper limit. This means it may appeal to those with large sums of money to save above the FSCS limit, as they don’t need to split their savings across multiple institutions to ensure full protection.
NS&I might also appeal if you’re transferring a large amount of money to purchase a house or receiving the proceeds from a house sale. That might only happen once or twice in your life and is when you’re most vulnerable.
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Nevertheless, the FSCS also protects certain qualifying temporary high balances up to £1.4mn for six months from when the amount was first deposited. The intention is to protect money that comes from the proceeds of a house sale, a redundancy payment or benefits that were paid when you retired.
A common misunderstanding is that the £120,000 protection limit applies to every account that a customer holds. In fact, it applies per institution. It’s common for different high-street banking brands to operate under the same banking licence. Halifax, Bank of Scotland and Lloyds Bank are part of the same group, for example. Money spread across these different brands is aggregated under the £120,000 limit. The FSCS provides an online checker to help you find out which brands share protection.
You could also trip up when using digital wallets or pre-paid cards. The providers of these services may not have a full UK banking licence, which means they aren’t directly covered by the FSCS.
Broker and platform protection
Stockbrokers and platforms act as an intermediary between you and where you want to invest your money. As regulated firms, they are prohibited from mixing their customers’ assets or cash with their own. This means if a provider goes under, your investments could not be used to pay its debts and would be returned to you.
Cash held in your platform account is designated as client money, kept separate from the company’s cash, and deposited into different third-party bank accounts to avoid concentration risk. If anything happened to the banks holding the cash, you would be eligible for the Financial Services Compensation Scheme (FSCS) regarding that money.
Your investments in shares, funds, investment trusts and exchange traded funds (ETFs) are also segregated from your investment platform’s own assets. They are held separately in a nominee account, which means they are legally separate from the platform’s assets and liabilities.
Differing legal regimes exist overseas, though, which means non-UK assets may not be registered in the name of the platform’s nominee company and may therefore be subject to different treatment in the event of the platform’s failure.
The rules to protect clients’ money are part of the Client Assets Sourcebook (CASS), a critical part of the FCA’s regulatory framework. Breaches of CASS can lead to severe penalties and reputational damage.
However, critics point out that even highly regulated segregation of assets is not guaranteed to offer customers protection at the time that they need it most. That’s because an investment platform on the edge of collapse might be bad at keeping records of customers’ holdings or other administrative tasks such as reconciliation. In the worst case, if it’s being run by an unscrupulous management team, they might be tempted to “borrow” client assets to tide the firm over.
If something like this happens, the FSCS offers protection on investments held with stockbrokers and platforms, up to £85,000 per person, per firm.
In 2018, customers of the collapsed stockbroker Beaufort Securities were told they would be on the hook for the administration costs of winding up the business. The Financial Services Compensation Scheme (FSCS) was there to compensate investors up to the set limit (at the time, £50,000). But some customers with larger amounts had to wait to get their money back, and a small number with amounts above the limit did not see all their money returned.
Even if you get your money back in a platform failure, you might lose out by being out of the market and unable to trade your investments while the lawyers and other parties unwind the business and sell off the assets. There might not be a formal timeframe on when you would be able to access your investments, which would be a source of distress if you had an imminent financial goal.
If you have a wealth manager or professional financial adviser, ask to see the due diligence they undertook when choosing a platform.
Some experts think it’s wise to focus on financially stable, large, UK-domiciled platforms. Those that are listed on the stock market will provide public announcements about their business status and plans, so you can get some sense of how financially stable the company is.
The industry promotes the advantages of consolidating investments to one platform or broker. This can result in reduced administration, lower costs, greater control of investments, and even extra cash – some platforms offer bonuses to new customers bringing in funds and existing customers who add to their investments.
But firms whose charges equate to a percentage of your assets receive more fees the more you hold with them. They also want more of your assets because having lots of small investors is trickier to administer.
If you are risk averse, you might still want to use more than one platform or stockbroker, just in case. It might also make sense to regularly print off or save a record of your holdings, perhaps once a year. If you trade regularly, you might prefer to do this more often.
Protections for investments
The FSCS does not protect customers from losses due to poor investment performance or market falls. Protection only applies if the investment firm itself fails and a shortfall of assets occurs.
If your money is invested in a fund, and the company that holds the assets for that fund goes bust because of negligence or fraud, this will fall under the FSCS. As long as you hold less than £85,000 with that company (or, technically, the licence that company is under), you will be protected. However, if you invest in multiple funds within a single investment firm, you are protected for £85,000 across that firm, not per fund.
In the case of the Woodford funds scandal, investors released their right to make a claim through the FSCS to instead receive payments from a redress scheme backed by the Financial Conduct Authority. However, they waited nearly five years to receive their first compensation payments.
If you hold shares directly in a company that goes bust, you will lose your money and the FSCS does not apply. It’s the higher risk that comes with an individual shareholding. If you’re really concerned about ownership of your shares, look for a Crest account. This is more expensive, and only available through a few stockbrokers, but enables you to prove your ownership.
Investment trusts are individual securities so FSCS rules do not apply. But there is the potential for an investment trust to be wound up before it goes bust, selling off its investments in the hope of returning some money to shareholders. You still may end up with less money than you initially invested.
Protections for pensions and funds
In April 2024, the FSCS revealed that more than 43,000 claims had been received since 2019 for total pension losses reaching almost £2bn, in cases where authorised financial providers and advisers went out of business. Most of these claims came from men over 45, who are key targets for pension scammers.
Personal pension and stakeholder pensions provided by UK regulated insurance companies, plus annuities, are usually protected for up to 100 per cent of the claim value, with no upper limit, should the company fail.
However, the protection for self-invested personal pensions (Sipps) is limited to a maximum of £85,000, per eligible person, per firm. And if you’ve received bad advice in relation to your pension, you could be eligible to claim the same FSCS compensation.
For defined-benefit pensions, if your employer goes bust, you can get help from the Pension Protection Fund. This usually covers 100 per cent of the pension if you’ve reached the scheme’s pension age and 90 per cent if you are below it.
Fraud and scams
The Financial Conduct Authority has found that just one in 10 adults are not confident in their ability to identify a potential scam. Some of this confidence from the remaining nine out of 10 may be misplaced: online crime is rising fast, with scams becoming more sophisticated, so it pays to keep up to date with common types.
Stuart Morris, chief technology officer at anti-fraud and digital compliance expert SmartSearch, says: “Criminals now deploy deepfakes, cloned voices and convincing retail websites to harvest personal data or entire identities. We see daily how identity theft and online fraud adapt to each new innovation. The same tools that can generate creativity and learning can also be weaponised for deception.”
Voice cloning now requires just a few seconds of audio to create a convincing voice, while most video deepfakes can’t be told apart from real footage.
Criminals sometimes impersonate a friend or family member texting from a different number, often asking for money in a fabricated emergency situation. Scammers may also impersonate a legitimate business, like a parcel courier or government agency such as HMRC – to trick people into clicking on fake links to make payments or share sensitive information.
The FCA even received nearly 5,000 reports of scammers impersonating the financial regulator in the first half of 2025. Charlene Young, senior pensions and savings expert at AJ Bell, says: “With the promise of a windfall, the scammers will then try to persuade people to hand over sensitive bank information including account access and PIN details.”
Ofcom reported that half of UK mobile users said they received a suspicious message between November 2024 and February 2025 via text or iMessage. An estimated 100mn suspicious messages were reported to mobile operators through the 7726 service in the year to April 2025.
The FCA also says romance fraud is a growing financial crime, with cases rising by 9 per cent last year. Victims are deceived into sending money to fraudsters who engineer false romantic relationships or friendships. More than eight in 10 cases (85 per cent) start online, particularly through social media and dating websites.
If you’re scammed into making a bank transfer to a fraudster, your bank must now refund you in most cases – up to £85,000. A bank can only reject the claim if it finds you were really careless. For bigger losses, if you think the firm was at fault, you can complain to the Financial Ombudsman Service, which has a higher £430,000 limit.
If you think you’ve fallen victim to a scam, report it to Report Fraud (previously called Action Fraud) or Police Scotland.
Ways to be on your guard at all times
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Get a second opinion from a family member or friend if you feel suspicious or uncomfortable.
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Be wary of unsolicited calls, texts, emails or unregulated offers on social media.
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If you’re at all suspicious on a call then simply hang up.
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Be wary of phrases like ‘pension liberation’, ‘loan’, ‘loophole’, ‘savings advance’, ‘one-off investment’ and ‘cashback’.
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Never send cash or share sensitive banking information such as online passwords or PIN details.
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Establish family safe words to combat AI deepfake scams.
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The FCA’s ScamSmart website includes a warning list of companies for individuals to be aware of: www.scamsmart.fca.org.uk